Customer Help
Our team is always here to assist.
Common purchase queries answered
Shipping & Delivery
Yes, we ship worldwide, except to sanctioned countries.
We provide free standard shipping on all orders. For express delivery, there is a £20 charge.
Standard orders are typically delivered within 8–10 business days. Custom jackets may take longer, depending on the design and requirements.
Yes, you can request a change by contacting our support team at info@lettermanjackets.uk or requesting a call within 24 hours of placing your order.
We partner with trusted couriers such as DHL, FedEx, USPS, and UPS to ensure fast and secure delivery.
Absolutely! Once your order is dispatched, we will send you tracking details via SMS and email so you can monitor your shipment.
If your order is delayed beyond the expected timeframe, please contact us. For damaged parcels, report the issue within 3 business days of delivery to initiate an exchange.
Yes, our orders are shipped under Delivery Duty Unpaid (DDU). This means customers are responsible for any customs charges in their country.
If you need to swap an item
Returns and Exchanges
We offer a 30-day easy refund and exchange policy. If you are not satisfied with your order, you may return or exchange it within 30 days of delivery, provided the product is in its original condition with tags attached.
Once your return is received and inspected, you will receive a refund confirmation email within 10 business days.
The buyer is responsible for all shipping fees related to returns, exchanges, or refunds.
No, we do not accept returns or refunds for custom-made jackets, since they are tailored to your specifications and cannot be resold.
If the mistake is on our part, we take full responsibility and will arrange an exchange or refund at no extra cost to you.
Yes, but you must contact us within 24 hours of placing the order. Once the order has been shipped, cancellations are not allowed.
Please report any damage with photos attached within 3 days of delivery. We’ll replace the product after verifying the claim.
Email us at info@lettermanjackets.uk or request a call. Our support team will guide you through the process and provide the return address. Please do not send any parcels without contacting us first.
Need assistance? Our customer care team is just a message away.
Contact us now!
Phone
+44 (788) 341-7440
info@lettermanjackets.uk
Office
Office 11498, 182-184 High Street, North East Ham, London, E6 2JA
