Common queries answered
Frequently asked Questions
Yes! We ship our jackets worldwide. The only exceptions are countries currently under international sanctions where deliveries are restricted. If you’re unsure whether we can ship to your location, you can email our team at info@lettermanjackets.uk before placing your order.
Absolutely. Free standard shipping is available on all orders, no matter where you are in the world.
We work with trusted global couriers to ensure your jacket reaches you safely.
Our delivery times depend on the type of jacket you order:
Standard Jackets: Usually delivered within 8–10 business days.
Custom Jackets: Delivery time may vary depending on the complexity of your design, choice of materials, and any personalization. This process can take up to 3–4 weeks including production and shipping.
For urgent orders, contact us before purchasing so we can confirm the fastest possible turnaround time.
Yes, every order comes with full tracking.
Once your order is confirmed, you’ll receive email and/or SMS notifications:
Order Confirmation – confirming your order details and payment.
Shipping Notification – with a tracking number and link so you can follow your shipment in real time.
Yes, but only within 24 hours of placing the order.
After this period, your jacket may already be in production or prepared for dispatch, and address changes might not be possible.
We take great care in packaging our jackets, but if your order arrives damaged:
Contact us within 3 business days of delivery.
Provide clear photographs of the damage and packaging.
We’ll review the issue and arrange for a replacement or repair as quickly as possible.
We offer a 30-Day Easy Refund & Exchange Policy for eligible items:
Items must be unworn, in their original condition with tags and packaging.
Refunds are processed within 10 business days of receiving and inspecting the returned item.
Customers are responsible for return shipping costs.
Custom-made jackets are non-refundable and non-exchangeable, as they are tailored specifically for you.
Our shipments are sent under Delivery Duty Unpaid (DDU) terms.
This means:
You may be charged import duties, VAT, or customs fees by your local authority.
These charges are not included in our prices and must be paid by you upon delivery.
We recommend checking with your local customs office for estimated fees before ordering.
Changes and cancellations are possible within 24 hours of placing your order.
After that, your order may already be in production and cannot be altered or canceled.
Once shipped, the order cannot be stopped.
Yes! We specialize in fully customizable varsity and letterman jackets. You can:
Choose your fabric type (wool, leather, PU leather, satin, etc.)
Select colors for sleeves, body, and trims
Add embroidered names, numbers, or logos
Include chenille patches, appliqués, or custom artwork
Important Notes:
Custom jackets take longer to produce (typically 2–4 weeks before shipping).
They are non-refundable and non-exchangeable.
To start a custom order, contact us at info@lettermanjackets.uk with your ideas or use our online customization options.
We want your jacket to fit perfectly! Here’s how:
Check Our Size Chart – Available on every product page, listing chest, sleeve, and shoulder measurements.
Measure Yourself – Use a measuring tape to measure your chest, shoulders, and sleeve length.
Ask for Expert Help – If unsure, email our sizing expert at info@lettermanjackets.uk with your measurements.
Custom Sizes – We can produce jackets to your exact body measurements for a perfect fit.
Our customer service team is always ready to help you with:
Order inquiries
Shipping questions
Size guidance
Custom design requests
Contact Options:
Email: info@lettermanjackets.uk
Live Chat: Available on our website during working hours
Request a Call: Fill in our contact form, and we’ll call you back.
