Return Policy

1. Return Policy Overview

At Letterman Jackets LTD, customer satisfaction is our top priority.
If you are not completely satisfied with your purchase, we’re here to help.
This Return & Refund Policy explains how you can return items purchased from our store.

2. Return Eligibility

We accept returns and exchanges under the following conditions:

• The item must be unused, unworn, and in its original packaging.

• Returns must be initiated within 30 days of the delivery date.

• A valid proof of purchase (order number or receipt) is required.

3. How to Initiate a Return

To start a return, please contact our support team at info@lettermanjackets.uk with:

• Your full name

• Order number

• Reason for return

• Clear photos (if the item is defective or damaged)

Once your request is approved, we will provide you with the return shipping address and further instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

• We recommend using a trackable courier service (e.g., Royal Mail, DPD, or DHL UK).

• Letterman Jackets LTD is not responsible for items lost or damaged during return transit.

5. Refunds

• Once your returned item is received and inspected, we’ll send you an email notification regarding the approval or rejection of your refund.

• Approved refunds will be issued to your original method of payment within 10 business days.

• Shipping fees (if any) are non-refundable.

6. Exchanges

We offer exchanges for size or color variations within 30 days of delivery.
If the requested item is unavailable, we’ll offer store credit or a refund as per your choice.

7. Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) with photos.
We will arrange a replacement or full refund at no extra cost.

8. Non-Returnable Items

The following items are not eligible for return:

• Gift cards.

• Clearance or final sale items.

9. Contact Us

For questions or to start a return, please reach out to our support team.