Common queries answered
Frequently asked Questions
1. What types of jackets do you sell?
We specialize in premium letterman and varsity jackets made from high-quality wool and genuine leather.
We also offer custom jackets where you can add your own name, number, or logo design.
2. Do you ship internationally?
No, we currently ship only within the United Kingdom.
All orders are processed and shipped from our UK warehouse.
3. How long will it take to receive my order?
Orders are typically delivered within 3–7 business days after dispatch.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order directly on the courier’s website (Royal Mail, DPD, or DHL UK).
5. Can I change my shipping address after placing an order?
If you need to change your address, please contact us at info@lettermanjackets.uk within 24 hours of placing your order.
We cannot modify the shipping address once the order has been dispatched.
6. What is your return policy?
We accept returns for unused and unworn items within 30 days of delivery.
Please note: custom or personalized jackets (with names, patches, or logos) cannot be returned unless defective.
Visit our Return & Refund Policy for more details.
7. How do I request a refund or exchange?
Simply email us at info@lettermanjackets.uk with your order number and the reason for your request.
We’ll review your case and provide return instructions within 1–2 business days.
8. What should I do if my item arrives damaged or defective?
If you receive a damaged or defective product, contact us within 48 hours of delivery.
We’ll offer a replacement or full refund at no additional cost.
9. Do you offer size exchanges?
Yes! If your jacket doesn’t fit as expected, you can request a size exchange within 30 days of delivery.
The item must be in its original condition and packaging.
10. How can I contact customer support?
You can reach our support team through the following details: